Need a hand?
Drop us a line and we'll help you with anything about your account, your data or the app.
Email supportsoporte@finex-app.com · We usually reply within 48 working hours.
Common questions
How do I change my details?
You can edit your income, expenses, savings and debts from your Profile at any time. As soon as you save, your financial level and your plan are recalculated.
How do I delete my account?
In the app or on the web: Settings > Delete account. If you no longer have the app, email soporte@finex-app.com from your account's address with the subject "Delete my account" and we will do it for you. We erase your profile, your financial data, your goals and your mortgage request within 30 days at most. Technical logs are kept for up to 90 days and link clicks are unlinked from your account. If we already sent your request to the mortgage broker, ask them to delete their copy.
What happens to my mortgage request?
We review your request and, with your authorisation, send it to our partner mortgage broker, who will contact you directly. Until you submit it, the draft stays saved in your account and you can delete it.
Why do I see links to banks and brokers?
The app is free because some providers pay us a commission if you sign up through our links. It never costs you more, and you always contract with the provider, not with us.